Becoming a hotel sales representative requires little formal education. A concierge requires no formal education beyond a high school diploma. What is your highest level of education completed? The concierge can tell you how to get to the airport for less, where to find nearby … All employee terminations and new hires will be your responsibility. A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. We are looking for a reliable hotel conciergeto work at the main entrance desk of our hotel. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. Concierges specialize in guest services at hotels, but some work in clubs and restaurants. Schedule an appointment. You can post this template on job boards to attract prospect applicants. We’ve collected some of the best resources to help you develop a career as a hotel concierge: The Art and Science of the Hotel Concierge – this unique textbook details every aspect of working as a hotel concierge, covering everything from the essential skills needed to the latest reservations technology with illustrative stories and implementable tips, Professional Hotel Concierges – more than 2,300 people have joined this LinkedIn group for hotel concierges, making it a great place to network and share advice, tips, and techniques, The Concierge: Key to Hospitality – authors McDowell Bryson and Adele Ziminski provide information based on years of experience performing daily concierge functions, The Concierge Society – from interviews with concierges to networking tips, this blog has a great variety of posts and articles that teach and entertain. Typically, employers will require a high school diploma as well as the following abilities: The minimum requirement to become a hotel concierge is a high school diploma. Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. Concierge Job Description, Duties & Info. Where to Eat (Really!) Learn about the training, job duties and certification options to see if this is the right career for you. Create the perfect job-worthy cover letter effortlessly in just a few clicks! Prefer to get a call back? Learn about top-ranked schools that offer graduate programs in hotel management and business administration. This job involves tasks such as checking guests in, making reservations, providing recommendations for attractions or restaurants in the local area, and arranging transportation. Their job is to Making special arrangements and reservations for guests makes a big part of the job of a concierge, who usually works at a hotel. "Hotel Concierge: Job Description & Career Requirements." Part 1 The job of a hotel concierge is to ensure guests have everything they need during their hotel stay. It is also essential for a concierge to possess a thorough knowledge of local events, attractions and restaurants, in order to recommend various activities to guests. O*NET Online showed that the majority of concierges held the equivalent of a high school diploma. It is customizable and ready to post to job boards. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. Description Making a guest feel welcomed at a hotel and that they enjoy their stay; is the responsibility of the Concierge. They may book services for guests, such as transportation and activities. A concierge provides a variety of services to guests. Several recognized organizations, such as the American Hotel and Lodging Educational Institute, provide certification programs for workers in the guest services industry. Bonus structures can reach up to $4,000 in this job, and commissions can provide over $8,000 in additional earning potential. All rights reserved. Separate from other guest services workers, concierges usually provide guests with information and advice about locations and services outside of the hotel. They provide nanny service, transportation, laundry service and simply direct guests to sites and locations in their city. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. The position of a concierge is for you if you like working with people and can quickly and easily solve problems. A hotel concierge. It's free! The hotel concierge works with external companies to arrange excursions to surrounding attractions, book taxis and other transport, and arrange events on behalf of guests. But many gain industry training through working in related careers, per O*NET Online. © 2021 Job Hero Limited. This job involves tasks such as checking guests in, making reservations, providing recommendations for attractions or … In addition, you will be responsible to protect the hotel and its re… Likewise, entry-level positions with event promoters may provide concierge candidates with the training needed to locate and reserve event tickets quickly. Guests may have an issue with their room, trouble working equipment in the hotel, or have a question regarding services; the hotel concierge deals with these inquiries to resolve issues quickly and efficiently. Web. We’re looking for a Concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. You will be required to prepare a yearly budget and submit it to the hotel owner, corporate office or possibly a district manager. Courses in hotel management cover everything from the front desk and housekeeping to facility maintenance and finance. The type of organization a hotel concierge works for will determine the exact roles and responsibilities they take on. Concierges learn their skills on-the-job from experienced workers. Earn Transferable Credit & Get your Degree. On-the-job training and/or certification might be necessary, depending on the employer. Save up to 50% on tuition and fees. As head concierge, you’re probably going to be working in a four or five star hotel and you’re definitely going to be the first stop for guests wanting information on the hotel and its services, says the team at Chess Partnership. For example, they tell guests about local events and offer advice about finding the best deals on food and entertainment. The concept has been applied more generally to other hospitality settings and to personal concierges who manage the errands of private clients. Since one of the job's main requirements is to enhance the guest experience, a hotel concierge must have a strong set of interpersonal communication skills. ), Study.com / Hotel Concierge: Job Description & Career Requirements. The increasing … Answer the following questions to find the best school options for your degree. According to the U.S. Bureau of Labor Statistics (BLS), the median hourly wage for concierges in 2018 was $16.13 and the 90th percentile or higher earned $50,380. They work closely with the hotel staff to meet the needs of their guests, no matter what it may be. To gain a competitive edge in the job market, applicants may choose to gain a postsecondary degree or hospitality-related certification. Not all people in this role receive health benefits, but a majority receive medical coverage, and just under half also receive dental coverage. A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Our company is looking for a Concierge to join our team. Job Brief: We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. Concierge Job Description Template. Most people in this role learn skills through on-the-job training. The salary can … This job is well suited to people who have an enthusiastic and confident personality, who enjoy working with the public and providing great customer service, and who have great attention to detail. In general a hotel concierge's responsibility is to act as a personal assistant to the guests during their hotel stay. Travel Hotel Concierge Job Profile and Description. Depending on the type of hotel, the duties of the concierge may include booking dinner reservations, arranging transportation and obtaining event tickets. Separate from other guest services workers, concierges … Extensive knowledge of the surrounding local area is vital for hotel concierges, as they often provide informed recommendations to guests about dining options and nearby attractions. The hotel concierge is one of the oldest and most prevalent concierge services provided to VIP and high-net-worth clients. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance. Making special arrangements and reservations for guests makes a big part of … Most hotel concierges have a sort of built-in network through the hotel. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. Concierges often call taxis to transport guests and arrange storage for packages and luggage. Some organizations may require applicants to complete a preliminary training program prior to taking the certification exam. 8,245 Hotel Concierge jobs available on Indeed.com. Curriculum, relevancy of sample programs, and outcomes will vary by school. CONCIERGE DUTIES AND RESPONSIBILITIES: Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. Save You Money. Hospitality management degree and certificate programs include coursework in management communication, travel planning, tourism marketing and hospitality information technology. a Study.com College Advisor at the end of the process. Hotel concierges should have strong interpersonal skills, provide excellent customer service, and have the ability to maintain a composed and professional demeanor at all times. Although certification is not mandatory for concierges, workers who pursue and earn certification may have better chances at finding employment. A Hotel Concierge is a hotel employee who assists guests with a variety of needs. Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. For instance, experience gained from working in customer services trains concierge applicants to handle customer complaints and understand customer needs. Makes guest reservations for air or other forms of transportation when requested. A concierge usually works as part of the front-of-house or reception team within a hotel or corporate organisation. Certification and postsecondary education are recommended but not required for these positions. ️ Check out our Complete List (500+) of Job Description Templates! Retrieved from https://study.com/articles/Concierge_Job_Description_and_Requirements_for_Becoming_a_Hotel_Concierge.html. Enter zip: A key responsibility for the concierge is communication with the guest. The point person of most upscale hotel service is the Concierge who escorts hotel guests into the various services available in the hotel, direct porters and bellhops in assisting hotel patrons with their luggage to and from their rooms and generally resolve any issue or concern about the hotel service. Must complete an application online and submit transcripts for their highest degree earned. Find Schools. The concierge usually has a desk in the lobby of a hotel or high-rise apartment building.
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